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PeopleSupport (PSPT)
Everybody knows about outsourcing technology services to India, but PeopleSupport has found a different source. The Los Angeles-based company keeps the bulk of its workers in the Philippines, where it employs 5,000 college-educated, English-fluent staffers. The company books travel reservations, connects people with Internet access, and provides debt-collection services for large U.S. tech clients such as Expedia and EarthLink. It's a formula that has helped company CEO Lance Rozensweig triple its revenues in the past two years from $19 million to $62 million. Operating at a loss as recently as 2002, the company earned $22 million in 2005. This year PeopleSupport added transcription and captioning services and added a new country, Costa Rica, where its customer-service reps also speak Spanish.
Company Info |
|
| 2005 Rank | NR |
| Market Value* ($ Millions) | 198.4 |
| Sales* ($ Millions) | 71.1 |
| Sales Growth (3-yr. avg. annual) |
46.6 % |
| Profits* ($ Millions) | 22.9 |
| Profit Growth (3-yr. avg. annual) | 69.1 % |
| Return on Inv. Capital (3-yr.) | 29.2 % |
| Share Price 12-Mo. Hi/Lo | 12/7 |
| Share Price As of 4/28/06 | 11 |
| Return on Equity | 26.4 % |
| P/E Ratio | 9 |
| No. of Employees | 4,200 |
| Industry | Office Services & Supplies |
| CURRENT MARKET INFO | PSPT > |
| COMPANY WEB SITE > | |
| Location | Los Angeles |
| Phone | 310 824-6200 |
*Trailing 12 months
Stock price data as of 4/28/06
DATA: Standard & Poor's Compustat
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Company Snapshot
PeopleSupport provides business process outsourcing services. It provides inbound customer management services, including handling calls and e-mails from clients' customers to order goods and services, making and changing travel reservations, addressing billing questions, submitting warranty claims, and obtaining technical support. The company also offers accounts receivable management services to collect overdue consumer receivables from U.S. debtors. In addition, it offers transcription and captioning services for insurance, entertainment, education, law enforcement, and health-care markets. The company serves customer management and accounts receivable management clients in travel and hospitality, technology, telecommunications, retail, consumer products, and financial services industries based in the U.S.. PeopleSupport was founded by David Nash and Lance Rosenzweig in 1998. The company is headquartered in Los Angeles.
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